We want your ordering experience to be easy, transparent, and stress-free. Below you’ll find answers to the most common questions we receive.
Colors & Appearance
Why do the colors look different in person compared to the photos?
Colors may appear slightly different in person due to variations in monitor displays and lighting conditions. Monitors have unique settings that can alter how colors are shown, and different lighting environments can also change how colors are perceived. We strive to provide accurate product images, but slight variations can occur.
If color accuracy is important, we offer a Color Match Option for a small fee. You can choose a specific paint color from your local home center, and we will match it for your order.
Production & Shipping
How long does it take to make and ship my candelabra?
Our candelabras are custom-made with care. Production typically takes 3–7 business days, and shipping time depends on your location. We recommend ordering well in advance of your event.
Do you provide candles with the candelabra?
Candles are not included by default, but we offer 12″ white candles for purchase in our shop. These fit perfectly and add an elegant touch to your event.
Damages & Returns
What if my item is damaged during shipping?
We package each order with great care, but if your order arrives damaged, you must contact us within 7 days of delivery so we can file a UPS claim.
To process your claim, UPS requires the following:
- Clear photos of the damaged item
- Photos of the shipping box showing any visible damage
- Close-up of the shipping label
- Photos of the damaged item inside the box (as it appeared upon opening)
- Photos of all packing materials
- Recipient’s contact phone number for UPS follow-up
This documentation must be submitted before we can proceed with a replacement. Damage must be consistent with shipping mishandling — we reserve the right to deny replacement if damage appears to have occurred after delivery.
Approved claims will receive a replacement at no cost. We do not issue refunds for shipping-related damage.
Do you offer refunds or exchanges?
Because most of our products are personalized, all sales are final. If there is an error on our part or shipping damage that qualifies under our policy, we will replace the item.
Lighting & Batteries
How long do the lights last, and can I replace the batteries?
- Name signs use string lights with batteries that last 24–48 hours (replaceable).
- Centerpieces use balloon lights lasting up to 7 days (based on our testing).
Customization
Can I request a glitter color or flake size you don’t carry?
Yes! We can special order these for you. Please allow extra time for ordering and production.
What materials and construction techniques are used for your name signs?
- Standard size: 5 layers of foam board, 1 layer of cardstock, glitter, and a protective clear coat.
- Reinforced with steel pins for strength.
- Floating dots over “i” and “j” attached with fine wire for a refined look.
- Laser-cut pockets for string lights for a beautiful illuminated effect.
What makes your name signs superior?
- Steel pin reinforcement allows for elegant, thin fonts without sacrificing durability.
- Floating letter dots add a premium touch.
- Multi-layer construction ensures strength and professional presentation.
- Illuminated design creates a stunning focal point for your event.
Need More Help?
If your question isn’t answered here, feel free to Contact Us — we’re happy to help.